Exchanges and returns

Returns and exchanges of Naviale goods in accordance with Ukrainian law.

We value the trust of our customers and comply with the current legislation of Ukraine, in particular the provisions of the Law of Ukraine “On Protection of Consumer Rights.” If for any reason the product purchased from Naviale does not suit you, you have the right to exchange or return it within the time limits established by law.

 1. Return and exchange of goods of good quality

According to Article 9 of the Law of Ukraine “On Protection of Consumer Rights,” the buyer has the right to exchange or return goods of good quality within 14 calendar days from the date of receipt of the order, if:

- the product has not been used and no signs of wear;

- its original appearance, consumer properties, packaging, labels, and seals are preserved;

 - there is a document confirming the purchase (receipt, invoice, confirmation from the website).

Please note that in accordance with Resolution No. 172 of the Cabinet of Ministers of Ukraine dated March 19, 1994, underwear (including underwear, bodysuits, swimwear, etc.) cannot be returned or exchanged.

2. Return of goods of inproper quality

If you have received a product with a manufacturing defect or it does not match the description on the website, you have the right to:

- request free repair of defects (if possible);

- exchange the goods for similar ones;

- return the goods and receive a refund.

In this case, please contact us within 7 days of receiving the goods and provide:

- a photo/video of the defect;

- the order number or other supporting document;

- a brief description of the situation.

Exchange and return policy

- You can return or exchange the product within 14 days after purchase.

- So that we can be sure that the item has not been worn before, it must have all labels and tags attached. The packaging must be intact.

- To return or exchange the product, please call 080-044-21-34 or email info@naviale.ua.