Frequently asked questions
FAQ
Naviale
is a Ukrainian brand with its own production in Kyiv and Kharkiv. We also
cooperate with foreign factories that help sew collections according to our
patterns.
Each
product card has a Size Chart that will help you choose the product according
to your parameters. To determine your size, take measurements and compare them
with the sizes in the table. If necessary, contact our online manager for help
at 0800 44 21 34 or visit Naviale offline stores for a fitting.
At
Naviale, most lines are separated for your comfort. You can choose tops and
bottoms of different sizes or designs. In addition, it is quite easy to create
your own look, just combine products from different lines. All this is possible
with Naviale.
You can
visit our branded offline stores to try on the items you like. We are waiting
for you in Kyiv at the “DREAM berry” shopping mall, Obolonskyi Avenue, 21B, and
in Rivne at the “HAPPY.Mall” shopping mall, Vyacheslav Chornovola Street, 91.
In addition, Naviale products can be purchased at the network of partner stores
— Kleo and Bilizhna Street.
To keep things in their original
appearance and characteristics for as long as possible, simple but careful care
is required. We recommend washing at temperatures up to 30°C in a delicate
mode. Use a mild detergent. Dry naturally, do not overdry in the sun. Do not
overdo ironing - most fabrics do not require excessive heat treatment.
If the product purchased from Naviale
does not suit you, you have the right to exchange or return it within the
statutory time limits, unless it is underwear or underwear. For more information, see the “Exchange and Return”
section.
You can view new models on the
website in the “New Products” category.
Shipment is made the same day if
your order is received and confirmed before 1:00 PM (except weekends). The next
business day if your order is received and confirmed after 1:00 PM. More
information about this in the “Delivery and Payment” section.
We accept and process orders
from Monday to Friday from 09:00 to 18:00 (except weekends). You can contact
the manager at 0800 44 21 34 or write to Viber at +38 050 061 45 58.
Yes, we accept orders on
Instagram. To do this, write to us in direct and the manager will advise you.
Free delivery for orders over
UAH 2.000. If the order is up to UAH 2.000, payment is made using Nova Poshta
tariffs.